Privacy Policy
Last updated: March 1, 2026
WheelUp Technologies Pvt. Ltd. ("WheelUp", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our self-drive car rental marketplace.
1. Information We Collect
We collect information you provide directly: name, email, phone number, driving license details, payment information, and KYC documents. We also automatically collect device information, IP address, location data (with your permission), usage patterns, and cookies.
2. How We Use Your Information
Your information is used to: process bookings and payments, verify your identity and driving eligibility, communicate booking confirmations and updates, improve our platform and services, send promotional offers (with your consent), comply with legal obligations, and ensure safety and prevent fraud.
3. Information Sharing
We share your information with: hosts (name and contact for booking coordination), payment processors (for transaction processing), insurance providers (for coverage), law enforcement (when legally required), and service providers who help us operate the platform. We never sell your personal data to third parties.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing through PCI-DSS compliant gateways, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
We use cookies to maintain your session, remember preferences, analyze usage patterns, and improve user experience. You can manage cookie preferences in your browser settings. Disabling cookies may affect some platform features.
6. Your Rights
You have the right to: access your personal data, correct inaccurate information, request deletion of your data (subject to legal retention requirements), opt out of marketing communications, and export your data. Contact us to exercise these rights.
7. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter for legal, tax, and business purposes. Booking records are retained for 7 years as required by Indian tax regulations.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
WheelUp is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective upon posting. We will notify you of significant changes via email or platform notification.
11. Contact Us
For privacy-related questions: Email privacy@wheelup.in, call +91-9876543210, or write to: WheelUp Technologies Pvt. Ltd., Andheri East, Mumbai, Maharashtra 400069, India.